FAQ

FAQs

All your questions answered

How do I make a booking?

Please book through our ‘Instant Online Quote’ booking engine or by telephone. Do not book return hires through driver as we will not be responsible. , all hire must come through our booking system.

When will I receive confirmation of my booking?

You will manually receive a email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver’s telephone number.

When will receive my Sales Receipt?

Your Sales receipt will automatically be sent to you on completion of the job.

Can i pay the driver?

All our hires are pre paid so no need to pay the driver , you are welcome to tip for excellent service. The only exception is tolls.

How do I find my driver from an airport, port or station?

The pick up instructions will be contained in the ‘Journey Details’ email , with drivers contact no.

What is a ‘Meet and Greet’ service?

A ‘Meet and Greet’ service is whereby the driver will park his vehicle and meet you with a name board in the appropriate place i.e an Arrivals Hall and take you to the vehicle with your luggage.

Will I incur any extra charges if my plane is delayed?

No, we will track your plane’s progress when it is in the air.But in the case of a delay over 2 hours we then reserve the right to stand down, and only attempt another pick up once communication has been made.

Pricing Policy

Prices are calculated manually with the distance, time of travel and amount of passengers travelling taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Is Your Company licensed and fully insured?

Yes, All our vehicles and drivers are council licensed and fully insured for pay and reward.We run our own fleet of vehicles and sub contract drivers with own vehicles also.

What do I do if I don’t know the postcode?

Enter all the details you do have in our contact page and we will try and find the postcode and email you back a quotation as soon as possible.

What happens if I haven’t received confirmation and my transfer is imminent?

Please call or e mail us and we will deal with your booking as quickly as possible.

Will you meet us anytime of day or night?

Yes, as all bookings are pre booked we can provide a 24hr service.

Can I smoke/drink/eat in the car?

No. a strict non smoking policy in all our vehicles , and no food or beverages allowed.

I or a member of my party is a wheelchair user, do you have any vehicles which can accommodate a wheelchair?

Yes. Our 8 seater vehicles are wheelchair accessible , please state at time of booking.

Tolls?

Any Road/Bridge Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.

Cancellation Policy

Glasgow Airport Ride will accept any cancellation made as long as there is at least 24 hours notice however there will be a £7 or 10% (whichever is higher) administration / transaction charge. The cancellation must be made via an email to which you will receive confirmation by us.

Amendment Policy

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Will my calls be recorded

Yes. The calls to this company will record all calls for training and security reasons.

Waiting Time

We do not charge for the 1st hour’s waiting time after the plane has landed. Waiting time charges start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro Rata’ Waiting time for all other journeys will be added at £20/hr pro rata from the scheduled pick up time.

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